Customer Service Representative

• Respond to customer inquiries and provide accurate information regarding account details and services
• Provide fuel price quotes to customers who call in
• Create and manage new customer accounts
• Process orders for residential and commercial fuel
• Handle daily payment postings for cash, checks, and credit cards, and reconcile credit card reports
• Prepare bank deposits
• Assist in assembling quotations, proposals, and promotional materials for the department
• Participate in after-hours on-call rotations
• Support dispatch operations when required

• Strong verbal and written communication skills
• Proven ability to analyze and solve problems efficiently
• Proficiency in computer applications for data entry, presentations, and administrative tasks
• Commitment to delivering excellent customer service
• Exceptional organizational and administrative abilities
• High school diploma or equivalent
• Must be available to work onsite in the Lititz office
• Experience in order entry, handling inbound/outbound calls, and managing customer invoices preferred

Experience in order entry, handling inbound/outbound calls, and managing customer invoices

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in company 401(k) plan