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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Washington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract role, you will play a vital part in providing exceptional support to individuals navigating the housing waitlist process. Your ability to handle various administrative tasks and maintain accurate records will ensure a seamless experience for our customers.

Job Responsibility:

  • Assist customers with inquiries about the housing waitlist and guide them through the application process
  • Collect physical documents from customers and ensure proper handling and organization
  • Update and maintain accurate records in the company database to ensure data integrity
  • Scan, file, and manage documentation to support efficient administrative operations
  • Respond to inbound calls and resolve customer concerns with attention to detail and in a timely manner
  • Make outbound calls when necessary to follow up on customer requests or gather additional information
  • Perform clerical duties such as data entry and record management to support the team
  • Ensure compliance with company policies and procedures during customer interactions
  • Provide excellent customer service by addressing questions and offering clear solutions

Requirements:

  • Proven experience in customer service, preferably in a call center or similar environment
  • Strong communication skills, both verbal and written, with the ability to build rapport with customers
  • Proficiency in handling inbound and outbound calls efficiently
  • Familiarity with order entry and database management systems
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Skilled in managing physical documentation, including scanning and filing
  • Strong organizational skills and the ability to multitask effectively
  • Commitment to providing a positive customer experience and resolving issues promptly
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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