Customer Service Representative Job at Robert Half (Woodbridge)

Customer Service Representative

Robert Half

Location:
United States , Woodbridge

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Customer Service Representative to join our team in a contract capacity with the potential for a long-term opportunity. This position supports both customer service and inside sales activity by handling inquiries, preparing quote-related documentation, and keeping account information organized. The role is fully onsite and offers the opportunity to learn technical product information, including how to interpret drawings and specifications, while partnering closely with the sales team.

Job Responsibility:

Respond to incoming customer and distributor inquiries with timely, attentive service and clear follow-through
Review quote requests, gather the necessary information, and prepare accurate responses based on customer needs and product details
Learn to interpret technical drawings, blueprints, and related specifications to support quoting and order-related activities
Enter, update, and manage customer, vendor, and quote information within Salesforce and other internal records
Support outside sales representatives by coordinating information, tracking requests, and helping move opportunities forward
Handle inbound and outbound communication to clarify requirements, provide updates, and maintain strong customer relationships
Assist with order entry and related administrative tasks to ensure information is complete and processed correctly.

Requirements:

Previous experience in customer service, inside sales support, or a similar client-facing role
Ability to manage order entry, quote-related tasks, and high-volume follow-up with strong attention to detail
Comfortable handling inbound calls and making outbound calls as part of daily responsibilities
Experience working with CRM systems such as Salesforce or the ability to learn new systems quickly
Strong written and verbal communication skills with a detail-oriented approach to customer interaction
Ability to understand technical documents, or willingness to be trained to read drawings and blueprints
Reliable organizational skills and the ability to work effectively in an onsite team environment.

What we offer: