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We are looking for a reliable and dedicated Customer Service Representative with a strong background in high‑volume call center environments, front‑office support, and issue resolution. Known for delivering exceptional customer experiences, maintaining accuracy under pressure, and supporting streamlined operations.
Job Responsibility:
Responding to 50–100+ customer inquiries daily via phone, email, and/or live chat
Troubleshooting service issues, processing requests, and resolving account concerns
Updating customer profiles and documenting interactions within CRM systems
Coordinating with internal departments to ensure timely resolutions
Providing product/service information and recommending solutions
Managing order changes, returns, and escalations with professionalism
Supporting administrative tasks such as filing, scanning, and reporting