Customer Service Representative Job at Robert Half (Northampton)

Customer Service Representative

Robert Half

Location:
United States , Northampton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is seeking an enthusiastic, professional Customer Service Representative to join their growing team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and supporting day-to-day business operations. You will be the first point of contact for clients, providing timely and accurate support while representing our client’s values and commitment to service excellence.

Job Responsibility:

Respond to customer inquiries via phone, email, and chat using a courteous and professional manner
Resolve issues efficiently, ensuring complete customer satisfaction at every interaction
Accurately process orders, returns, exchanges, and account updates
Document all customer interactions in CRM systems in accordance with company procedures
Collaborate with team members and other departments to deliver seamless service
Maintain up-to-date knowledge of products, services, and company policies to provide informed support
Identify opportunities to improve processes and contribute to customer service initiatives
Escalate complex issues as necessary and follow through to resolution
Meet or exceed performance targets in quality, productivity, and customer satisfaction

Requirements:

High school diploma or equivalent required
associate or bachelor’s degree preferred
Previous customer service or call center experience is a plus
Strong communication skills (verbal and written) and active listening abilities
Proficient computer skills, including MS Office and CRM software
Exceptional organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Positive attitude, problem-solving abilities, and a willingness to learn
Reliable, punctual, and committed to delivering results
Proven experience in customer service or a related field
Proficiency in order entry and data management systems
Excellent verbal and written communication skills
Ability to handle inbound and outbound calls effectively
Strong attention to detail and organizational skills
Familiarity with document management processes, including faxing
Capable of multitasking in a fast-paced environment
Commitment to providing exceptional service and resolving customer issues promptly

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
March 22, 2026

Robert Half - All Job Offers

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