Customer Service Representative Job at Baesystems (Endicott)

Customer Service Representative

Baesystems

Location:
United States , Endicott

Category:
Customer Service

Contract Type:
Not provided

Salary:

50268.00 - 85455.00 USD / Year

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Job Description:

The Controls and Avionics (CAS) Aftermarket is seeking to add a Customer Service Representative to the team. The CAS Aftermarket team is responsible for maintaining, repairing, modifying, and overhauling customer owned flight control systems. Our experienced staff tackles unique problems that come back from the field and ensures that the customer gets quality returns in a timely manner. We do this through a collaborative and cross functional approach in order to provide overall customer satisfaction.

Job Responsibility:

Main interface with customers while units are in for repair
Responsible for obtaining repair authorization and understanding what issue the product is exhibiting
Align proper funding through a purchase order and release the product to the manufacturing floor
Monitor progress throughout the repair cycle
Maintain a regular stream of communication with the customer as to the status of the unit
Work cross functionally with the test, production, and quality team to provide options for the customer

Requirements:

High School diploma or GED
Experience working in an office setting
Ability to clearly communicate through all forms (written, phone, in person, through telecom, etc)
Thorough organizational skills
Ability to read and interpret contractual documents
Problem solving mindset with clear follow through and ownership

Nice to have:

2 year degree in business field
Experience accepting/issuing purchase orders
Understanding of manufacturing business environment
Experience reading, writing, and accepting contractual documents

What we offer:

Health, dental, and vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance
Paid time off
Paid holidays
Paid parental, military, bereavement, and applicable federal and state sick leave
Company recognition program

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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