Customer Service Representative Job at Robert Half (Alexandria)

Customer Service Representative

Robert Half

Location:
United States , Alexandria

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join a team in Alexandria, Virginia in a contract position with the potential to become permanent. This role focuses on creating a positive customer experience by handling service-related inquiries, scheduling appointments, and supporting day-to-day call center activity. The ideal candidate is comfortable in a fast-moving environment, communicates with professionalism and empathy, and takes pride in delivering reliable service that encourages customer loyalty.

Job Responsibility:

Manage a high volume of inbound and outbound calls to assist customers and secure service appointments
Speak with customers in a confident, courteous manner that builds trust and supports a strong brand experience
Address questions, concerns, and service requests promptly while working toward effective resolutions
Record and maintain accurate customer details, service notes, and scheduling information in the database
Support daily booking targets for service opportunities, tune-ups, and inspection-related calls
Take part in coaching, training, and call practice sessions designed to improve appointment conversion and service quality
Follow established procedures for handling complaints and ensure issues are resolved in a timely, customer-focused manner
Contribute to additional team initiatives and assigned projects as needed by management

Requirements:

Prior experience in customer service or a call center environment handling both incoming and outgoing calls
Ability to manage a large call volume efficiently while maintaining accuracy and professionalism
Strong verbal and written communication skills with a clear, customer-friendly approach
Proven ability to stay organized, follow through on tasks, and manage multiple priorities
Comfortable using customer databases or order entry systems to update records and document interactions
Demonstrated skill in building rapport, showing empathy, and creating a positive customer experience
Ability to work effectively in a fast-paced, goal-oriented setting while contributing to team success

What we offer: