Customer Service Representative Job at Robert Half (Madison)

Customer Service Representative

Robert Half

Location:
United States , Madison

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Madison, Wisconsin. In this role, you will be responsible for providing exceptional support to clients through various communication channels, ensuring their needs are met with professionalism and efficiency. This is a long-term contract position within the non-profit sector, offering an opportunity to make a positive impact while advancing your career.

Job Responsibility:

Respond to inbound calls promptly, addressing customer inquiries and resolving issues in a courteous and efficient manner
Manage order entry tasks with high attention to detail and accuracy
Provide clear and effective communication to customers regarding product information, services, or policies
Collaborate with team members to ensure seamless handling of customer requests
Maintain accurate records of customer interactions and transactions using internal systems
Assist with outbound calls when necessary to follow up on customer concerns or inquiries
Handle complaints and escalate issues to appropriate departments when required
Uphold the organization’s values by delivering exceptional customer service at all times
Stay informed about company policies and updates to provide accurate information to customers
Actively participate in team meetings and training sessions to enhance service delivery

Requirements:

Proven experience in a call center or customer service role
Strong communication skills, both verbal and written
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Proficiency in order entry and maintaining accurate records
Familiarity with handling inbound and outbound calls
Demonstrated problem-solving abilities and a customer-focused attitude
Comfortable using computer systems and software to track and manage customer interactions
High level of professionalism and empathy when dealing with customers

What we offer: