Customer Service Representative

• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities
• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate
• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach attempt
• Record call outcomes, update customer information, and maintain accurate notes in the appropriate systems
• Coordinate appointment scheduling for interested participants during the active campaign period
• Handle occasional inbound inquiries related to outreach efforts and provide courteous, service-focused support
• Retrieve company-issued equipment at the start of the assignment and return it at the conclusion of the engagement
• Visit the designated office for equipment troubleshooting when technical issues cannot be resolved remotely

• Previous experience in customer service, call center support, or a similar phone-based role
• Ability to manage frequent outbound calling activity while maintaining professionalism and attention to detail
• Strong data entry and documentation skills with working knowledge of Microsoft Word and Microsoft Excel
• Comfortable using computers and navigating multiple systems in a remote work environment
• Reliable home internet service with minimum speeds of 100 Mbps download and 10 Mbps upload
• Access to a quiet, distraction-free workspace suitable for phone-based work and video communication
• All candidates are required to complete pre-employment screening before starting the assignment
• Experience with appointment setting, email correspondence, or remote desktop tools is preferred

Experience with appointment setting, email correspondence, or remote desktop tools is preferred

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan