Customer Service Representative

• Enter and update customer information in the database with precision and accuracy
• Process customer orders and ensure timely fulfillment while addressing any discrepancies
• Provide prompt assistance to customers and sales representatives with inquiries regarding orders, sizes, styles, and other issues
• Collaborate with internal teams to address customer needs and resolve complaints effectively
• Generate detailed reports and summaries of customer interactions and data for management review
• Assist with the setup and maintenance of product styles, colors, and swatches
• Verify unconfirmed orders and follow up to ensure completion or cancellation as necessary
• Handle re-orders, replacements, special requests, and credit memos efficiently
• Support the reception desk and manage incoming calls and correspondence
• Maintain organized records and ensure compliance with company procedures

• High school diploma or equivalent
• associate degree or higher is preferred
• Minimum of 3 years of experience in customer service or data entry roles
• Exceptional typing speed and accuracy, with strong attention to detail
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment
• Strong communication skills, both written and verbal, with a customer-focused approach
• Ability to work independently and collaboratively as part of a team

Familiarity with customer service software or similar systems is an advantage

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan