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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Edwardsville · Job Posted May 27, 2026
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Job Description

We are looking for a Customer Service Representative to support consumer lending operations in Edwardsville, Illinois. This Long-term Contract position is ideal for someone who enjoys combining customer communication with detailed administrative work in a banking environment. The person in this role will help process indirect dealer loan activity, maintain accurate records, and provide attentive assistance to dealers and members throughout the funding process.

Job Responsibility

  • Review incoming dealer and consumer loan documentation, confirm all required materials are present, and enter complete contract details into the lending platform to support timely funding
  • Communicate with dealers and members by phone or email to obtain missing information, clarify documentation, and keep the loan process moving efficiently
  • Examine loan packets for accuracy and completeness, ensuring payment instructions, supporting forms, and checklist items are properly verified before disbursement
  • Record updates and status notes within the lending system so loan activity remains current, traceable, and well documented
  • Prepare and manage administrative materials such as denial correspondence, document requests, dealer records, reserve verification support, and files for both new and existing dealer relationships
  • Process payoff check verification and distribution while coordinating title retrieval from internal storage resources as needed
  • Handle lien filing and lien release tasks in accordance with applicable procedures and loan documentation requirements
  • Provide courteous, attentive service that reflects positively on the organization when assisting external dealers and current members

Requirements

  • Prior experience in customer service, call center support, or administrative operations within a banking, lending, or financial services setting
  • Ability to perform accurate data entry and order-related input work while managing a high level of detail
  • Strong verbal and written communication skills for interacting effectively with dealers, members, and internal teams
  • Comfortable handling both inbound and outbound calls in a detail-focused and service-focused manner
  • Proven ability to review documents carefully, identify missing information, and follow established procedures
  • Proficiency with clerical tasks such as file maintenance, correspondence preparation, and record organization
  • Strong time management skills with the ability to balance multiple priorities in a deadline-driven environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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