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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Chattanooga Employment contract, Contract work · Job Posted June 29, 2026
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Job Description

We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Service Representative. This position is ideal for someone who excels at managing client communication, keeping recurring work on schedule, and maintaining accuracy in a fast-moving office environment. You will play an important role in supporting customers, coordinating ongoing projects, and helping deliver a smooth experience from initial request through final completion.

Job Responsibility

  • Manage recurring customer projects by organizing timelines, confirming details, and keeping work on track from start to finish
  • Serve as a primary point of contact for clients, responding to questions, providing status updates, and ensuring a positive service experience
  • Handle inbound and outbound communication related to orders, schedules, and project changes with accuracy and care
  • Prepare, review, and maintain job records, order information, and supporting documentation needed for daily operations
  • Partner with internal departments to help ensure customer requests are completed correctly and delivered within expected timeframes
  • Monitor multiple assignments at once while adjusting priorities to meet deadlines in a busy, team-oriented setting
  • Enter and update order details in company systems while checking information carefully to reduce errors and delays
  • Identify opportunities to improve workflows, communication, and overall client satisfaction through proactive problem-solving

Requirements

  • Previous experience in customer service, account support, call center operations, or a similar client-facing role
  • Ability to manage several tasks and deadlines simultaneously while maintaining strong attention to detail
  • Clear verbal and written communication skills with a detail-oriented and service-oriented approach
  • Comfort handling inbound and outbound calls as part of daily customer support responsibilities
  • Experience with order entry, documentation, and administrative coordination in an office environment
  • Working knowledge of Microsoft Office applications, including Outlook and Excel
  • Strong organizational skills and the ability to follow processes consistently in a fast-paced workplace

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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