Customer Service Representative

• Place high-volume outbound calls to prospective customers, applicants, and other contacts who have expressed interest in learning more about available programs and services
• Respond to inbound phone and chat inquiries with a welcoming, attentive approach that creates a positive experience from the first interaction
• Assess each person’s questions or goals and direct them efficiently to the appropriate department, advisor, or support team
• Contribute to a variety of outreach initiatives based on organizational priorities, including follow-up campaigns tied to leads, opportunities, and applications
• Support the needs of prospects, applicants, and current learners by providing accurate information and facilitating timely handoffs when additional assistance is needed
• Maintain productivity in a fast-paced environment that may involve managing more than 100 calls in a day while preserving quality and consistency
• Complete assigned administrative support tasks and maintain organized records related to daily communication activities
• Share effective communication approaches and service insights with team members to promote consistent support standard

• At least one year of administrative or customer-facing experience is required
• Demonstrated ability to listen carefully, build rapport quickly, and respond with empathy and professionalism
• Strong customer service skills with a consistent focus on serving learners and prospective learners effectively
• Ability to work successfully in a performance-driven environment with measurable activity goals
• Excellent time management skills and the ability to balance multiple responsibilities throughout the workday
• Proficiency in Microsoft Excel and strong keyboarding skills, including alpha and numeric data entry accuracy and speed
• Dependable work ethic and the ability to adapt to changing priorities and additional assigned tasks

Bachelor’s degree

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan