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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Cincinnati · Job Posted May 27, 2026
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Job Description

We are looking for a Customer Service Representative to support a manufacturing organization in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related tasks, and maintaining accurate communication across phone and email channels. In this role, you will serve as a key point of contact for inquiries, scheduling needs, and data updates while helping ensure a smooth customer experience.

Job Responsibility

  • Respond to incoming customer calls and emails with timely, attentive service and clear follow-up
  • Handle both inbound and outbound communication to address questions, confirm details, and provide status updates
  • Enter customer orders and related information accurately into internal systems to support efficient processing
  • Schedule appointments and coordinate service or order-related timelines based on customer needs
  • Maintain organized records through consistent data entry and documentation of customer interactions
  • Prepare purchase-related documentation and assist with administrative tasks tied to order management
  • Use Microsoft Excel and Microsoft Word to track information, create documents, and support daily operations
  • Work collaboratively with internal teams to resolve issues and keep customers informed throughout the process.

Requirements

  • Previous experience in customer service, call center support, or a similar client-facing position
  • Comfort handling a high volume of inbound calls while maintaining professionalism and accuracy
  • Ability to manage outbound follow-up calls and email correspondence in a timely manner
  • Strong data entry skills with close attention to detail and accuracy
  • Experience with order entry, appointment scheduling, or related administrative support tasks
  • Working knowledge of Microsoft Excel and Microsoft Word
  • Effective communication skills and the ability to interact professionally with customers and colleagues.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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