Customer Service Representative

• Accurately process applications in line with company standards
• Handle inbound calls promptly, providing clear and helpful support
• Make outbound calls to follow up on inquiries and resolve issues
• Maintain detailed documentation of customer interactions and application progress
• Partner with internal team members to address complex customer concerns
• Use computer systems to input, track, and manage application data
• Deliver empathetic, professional service that meets customer needs
• Ensure all interactions comply with company policies and procedures
• Support order entry tasks to maintain smooth operational workflows
• Serve as a dependable point of contact, building positive customer relationships

• Demonstrated background in customer service, call center operations, or administrative positions
• Skilled in computer applications, with expertise in data entry and navigating customer management platforms
• Superior verbal and written communication abilities to foster positive customer interactions
• Experienced in managing both inbound and outbound calls with professionalism and efficiency
• Exceptional organizational capabilities for multitasking and maintaining precise records
• Able to work independently and contribute effectively within a team
• Strong attention to detail to ensure accurate processing of applications

Understanding of non-profit environments is advantageous, but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan