Customer Service Representative

• Serve as the first point of contact for customers and sales representatives, providing expert guidance on order processes
• Oversee the entire lifecycle of orders, including entry, vendor confirmations, tracking, claims, returns, and necessary adjustments
• Maintain accurate records and perform transactions using order management software and the company's B2B website
• Ensure the integrity of customer accounts throughout the year by managing orders, shipping details, pricing, and resolving claims
• Compile and distribute sales reports to sales representatives and customers upon request
• Communicate important deadlines and vendor updates to customers while fostering positive relationships with all stakeholders
• Handle high volumes of inbound and outbound calls, efficiently resolving customer inquiries and prioritizing tasks
• Offer solutions and recommendations to address customer issues and improve processes
• Support team members regularly and assist in other departments or special projects as needed
• Participate in system testing, provide training, and identify areas for improvement to enhance customer satisfaction

• Minimum of 2 years of experience in customer service, preferably in a call center or similar environment
• Proficiency in order entry and management systems
• Strong ability to handle inbound and outbound calls with professionalism and efficiency
• Experience managing high-volume data entry with exceptional attention to detail
• Proven track record of resolving customer issues and delivering high-quality service
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with the agriculture industry or related fields is a plus

Familiarity with the agriculture industry or related fields is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• competitive compensation
• free online training