Customer Service Representative Job at Robert Half (Marlborough)

Customer Service Representative

Robert Half

Location:
United States , Marlborough

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.

Job Responsibility:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer concerns, complaints, and service issues with empathy and efficiency
Process orders, returns, account updates, and other customer requests accurately
Maintain detailed and accurate customer records in CRM or other internal systems
Escalate complex issues to the appropriate department when needed
Provide product, service, and policy information to customers
Follow up on open issues to ensure timely resolution and customer satisfaction
Collaborate with internal teams to support service delivery and problem resolution
Meet performance goals related to response times, quality, and customer satisfaction
Assist with administrative or departmental support tasks as assigned

Requirements:

High school diploma or equivalent required
associate or bachelor’s degree preferred
1+ years of customer service, call center, or client support experience preferred
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Ability to manage multiple tasks and work effectively in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Office and customer service or CRM systems
Positive attitude and a team-oriented approach

Nice to have:

Experience in a high-volume customer service setting
Familiarity with CRM platforms and ticketing systems
Ability to remain calm and professional in challenging situations
Bilingual skills are a plus

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:

On-site work

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