Customer Service Representative Job at Robert Half (Irvine, California)

Customer Service Representative

Robert Half

Location:
United States , Irvine, California

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a key role in providing exceptional service to our clients by managing both inbound and outbound communication. This is an excellent opportunity for individuals who are passionate about delivering solutions and enhancing customer satisfaction.

Job Responsibility:

Respond to approximately 10 inbound calls per day, addressing customer inquiries and resolving issues efficiently
Conduct between 30 to 80 outbound calls daily after completing training, ensuring timely follow-ups with clients
Provide customers with next-step instructions and follow-up links as needed
Accurately enter and update customer orders using the Salesforce platform
Maintain detailed records of interactions and transactions to ensure data accuracy
Collaborate with team members to improve processes and enhance the overall customer experience
Stay informed about company products and services to provide knowledgeable assistance
Handle customer concerns with professionalism and escalate complex issues when necessary
Meet or exceed performance metrics related to call handling and customer satisfaction

Requirements:

At least 1 year of experience in administrative or clerical roles, preferably in a customer service environment
A college degree is preferred but not required
Strong skills in call center customer service and order entry
Proficiency with handling inbound and outbound calls
Familiarity with the Salesforce platform or similar customer relationship management tools
Excellent communication skills, both verbal and written
Strong attention to detail and ability to multitask effectively

What we offer: