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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 AUD / Year
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Job Description:

This is your exclusive opportunity to join a global watch brand renowned for its craftsmanship and engineering. Offering a unique catalogue of innovative pieces, with both everyday affordable and high-end luxury in mind. As a Customer Service Representative at their Macquarie Park office, you'll be the face of a brand celebrated for its heritage in watchmaking and the first point of contact for customers, providing your in depth product knowledge and tailored solutions.

Job Responsibility:

  • Provide 5 star support to customers via phone and email
  • Assist the Sales team with complex enquiries
  • Professionally defuse escalations and complaints
  • Maintain new and existing customer relationships
  • Liaise with watch makers and technicians to solve product issues

Requirements:

  • Minimum 1 year Customer Service / Call Centre experience
  • Excellent communication and interpersonal skills
  • Hold Citizenship / visa with unlimited work restrictions
What we offer:
  • Generous staff discount
  • Yearly performance bonus
  • Social events and rewards
  • Advancement opportunities and progression
  • Work for a highly successful, luxury brand in the retail industry
  • Free parking on-site

Additional Information:

Job Posted:
April 07, 2026

Expiration:
April 16, 2026

Work Type:
On-site work
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