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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Lyndhurst

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team.

Job Responsibility:

  • Efficiently process customer orders on a daily basis
  • Manage and maintain customer accounts
  • Provide support to a high performing team of customer service representatives
  • Handle a high volume of work, including emails and other correspondence
  • Utilize SAP or similar ERP systems for various tasks
  • Engage in both inbound and outbound customer service calls
  • Participate in data entry tasks and use of Microsoft Excel and Word in daily operations
  • Oversee account management, ensuring customer satisfaction and retention

Requirements:

  • Proficiency in Customer Service
  • Data Entry skills
  • detail-oriented Email Correspondence
  • Proficient in Microsoft Excel
  • Familiarity with Microsoft Word
  • Experience in Order Entry
  • Strong Account Management skills
  • comfortable handling Inbound and Outbound Calls
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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