Customer Service Representative

• Providing exceptional customer service
• Processing orders in our ordering software system, Syspro (training will be provided)
• Invoicing, keeping track of transport fleet and pallet credits
• Quoting customers for bulk and packaged products
• Ordering products, monitoring inventory and coordinating customer orders with our sales team
• Working closely with other divisions of The Shaw Group (mainly Shaw Brick) to process combined orders for commercial and retail center clients
• Prioritizing orders by pick up or delivery dates and work with Shaw Transport on scheduling
• Work with production on customer requirements to assist production scheduling
• Managing inventory and keeping the team and customers informed
• Create customs documents for orders crossing the border to the US
• Gathering new data and assisting sales staff
• Updating and managing price lists and communications to sales team and customers
• Perform other duties as required

• The ability to work individually and as part of a team
• Exceptional customer service and communication skills
• The ability to multi-task, prioritize and pay close attention to detail
• A self-starter and results focused attitude
• Strong ability to accept change and assist in process change management
• Strong Microsoft Office skills

Microsoft Access knowledge is an asset