Customer Service Representative

• Serve as the primary point of contact for customers, handling inquiries, payments, and general service needs
• Process billing activities, including issuing water bills and verifying meter readings for accuracy
• Manage and update spreadsheets and data systems to ensure records are accurate and up-to-date
• Assist in de-escalating customer concerns and resolving issues effectively to maintain satisfaction
• Collaborate with team members to provide support and ensure departmental goals are met
• Learn and adapt to new systems and processes to enhance efficiency and service delivery
• Handle inbound and outbound calls professionally, addressing customer needs promptly
• Perform order entry and data input tasks with high attention to detail
• Provide administrative support, including mailing management and record maintenance

• At least 2 years of experience in customer service or related role
• Experience in billing or administrative tasks is preferred but not required
• Proficient computer skills and ability to work with spreadsheets and data systems
• Strong interpersonal and communication skills to handle customer interactions effectively
• Proven ability to de-escalate situations and resolve customer concerns
• Self-motivated and adaptable to learning new processes and systems
• Detail-oriented with excellent organizational abilities
• Ability to work collaboratively and support team objectives

Experience in billing or administrative tasks

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan