Customer Service Representative

• Coordinate quote requests with the appropriate internal team and relay essential details to support accurate and timely responses
• Partner with intake, quoting, and sales teams to address questions, support project activity, and participate in kickoff discussions for new customer orders
• Oversee customer account administration and ensure order-related records remain complete, current, and organized
• Process orders with accuracy and urgency, including collecting deposits or payments when required and preparing ticket selections within established timelines
• Enter and upload order documentation to customer portals and shared internal files while maintaining clear, up-to-date order information
• Monitor open orders, revise shipping schedules in the system as needed, and communicate timeline changes to customers and sales representatives
• Perform stock availability checks and send shipment notifications for direct-ship orders to keep customers informed
• Handle post-order activities and respond to customer requests tied to national accounts, hospitality, international, private label, and other specialized programs

• Previous experience in customer service, call center support, or order entry within a fast-paced business environment
• Ability to manage inbound and outbound communication professionally while resolving questions from customers and internal teams
• Familiarity with order management processes, shipping coordination, and customer account support
• Working knowledge of Salesforce, Zendesk, and Microsoft Office 365
• Experience supporting manufacturing, OEM, or product-based organizations is strongly preferred
• Strong organizational skills with close attention to detail and the ability to manage multiple tasks at once
• Clear verbal and written communication skills with a customer-focused and solution-oriented approach

Experience supporting manufacturing, OEM, or product-based organizations is strongly preferred

• medical, vision, dental, and life and disability insurance
• company 401(k) plan