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Mr. Handyman Logo Mr. Handyman · Customer Service

Customer Service Representative

United States, Tyngsboro Employment contract 16.00 - 20.00 USD / Hour · Job Posted June 03, 2026
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Job Description

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.

Job Responsibility

  • Answer incoming customer calls and assist with service requests
  • Schedule and dispatch technicians to maximize daily productivity
  • Communicate appointment details and manage customer expectations
  • Follow up with customers regarding appointments and service concerns
  • Maintain accurate customer records in ServiceTitan
  • Coordinate with technicians and office staff throughout the day
  • Support customer satisfaction and retention through professional communication
  • Promote the Mr. Handyman Done Right Promise

Requirements

  • Strong communication and phone skills
  • Excellent organizational and multitasking abilities
  • Experience using computer-based scheduling and CRM systems
  • ServiceTitan experience preferred
  • Construction, home services, or trades industry knowledge preferred
  • Professional, dependable, and customer-focused

Nice to have

  • ServiceTitan experience
  • Construction, home services, or trades industry knowledge

What we offer

  • Aflac insurance
  • Dental insurance
  • Retirement plan available
  • Paid Time Off (PTO)
  • Paid holidays
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