Customer Service Representative Job at Robert Half (Rochester)

Customer Service Representative

Robert Half

Location:
United States , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a manufacturing operation in Rochester, New York through a Contract position. This role focuses on delivering responsive service to customers, handling high-volume phone interactions, and ensuring orders are entered accurately and efficiently. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage both incoming and outgoing customer contact with professionalism.

Job Responsibility:

Respond to customer inquiries by phone and provide timely, accurate information about products, orders, and service needs
Manage a steady volume of inbound calls while maintaining a courteous and solutions-focused customer experience
Place outbound calls as needed to confirm order details, follow up on requests, and resolve open issues
Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time
Address service concerns by identifying customer needs, researching information, and guiding each issue toward resolution
Maintain clear records of customer interactions, order activity, and follow-up actions to support service continuity
Work closely with internal teams to communicate order updates, clarify information, and help keep customer requests on track

Requirements:

Prior experience in customer service, preferably within a call center or high-volume support environment
Demonstrated ability to handle inbound and outbound calls in a detail-oriented and efficient manner
Experience with order entry and processing customer information accurately
Strong verbal communication skills with a consistent focus on customer satisfaction
Ability to manage multiple tasks, stay organized, and maintain accuracy in a fast-paced setting
Comfortable using standard business systems and learning company tools quickly
High school diploma or equivalent is typically required

What we offer: