Customer Service Representative

• Manage daily truckload schedules and coordinate delivery timing with customers
• Communicate with the production/dock team about live loads, delays, and schedule changes
• Collect, process, and accurately enter paperwork for each truckload
• Track customer‑specific requirements and maintain accurate documentation
• Support Accounting with invoice follow‑up and unpaid items
• Perform basic math conversions (kg → lbs → tons)
• Leverage Excel to support reporting needs
• Adjust to daily operational changes and pivot quickly when schedules shift

• Strong communicator — clear, friendly, proactive
• Detail‑oriented with strong follow‑through
• Comfortable in a fast‑moving, operations‑heavy environment
• Reliable and able to work independently after training
• Solid computer skills + strong Excel fundamentals

Experience in logistics, dispatch, trucking, warehouse/plant administration, or manufacturing admin

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan