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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Ithaca

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a reliable and customer‑focused Customer Service Representative to support daily customer interactions and ensure a positive experience. This role requires strong communication skills, problem‑solving abilities, and a commitment to delivering excellent service.

Job Responsibility:

  • Respond to customer inquiries via phone, email, and/or chat in a professional manner
  • Resolve customer issues, concerns, and questions efficiently and accurately
  • Document customer interactions and maintain detailed records in internal systems
  • Process orders, service requests, returns, or account updates as needed
  • Escalate complex issues to appropriate departments or supervisors
  • Follow company policies, procedures, and service standards
  • Maintain a positive, helpful, and solution‑oriented attitude

Requirements:

  • Previous customer service or call center experience preferred
  • Excellent verbal and written communication skills
  • Strong problem‑solving and active listening abilities
  • Proficiency with computers and CRM or customer management systems
  • Ability to multitask and work in a fast‑paced environment
  • Dependable, punctual, and customer‑focused
  • High school diploma or equivalent required
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training

Additional Information:

Job Posted:
April 20, 2026

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