Customer Service Representative

• Respond to multifaceted enquiries and complaints on a wide range of matters via various interaction channels
• Provide timely, accurate, and consistent advice while updating and maintaining records in internal databases
• Resolve complex customer issues and escalated enquiries to ensure effective outcomes
• Contribute new ideas to improve work process efficiency

• 2–3 years of customer service experience (call centre, retail, or admin)
• Previous government experience is preferred
• Excellent written and verbal communication skills with strong email etiquette
• Intermediate computer skills, including Microsoft Office (Outlook and Teams), and the ability to pick up new systems quickly
• Ability to remain professional when handling challenging customer behaviours in a high-volume environment

Training and nesting will be on site for 12 weeks