Customer Service Representative

• Handle a high volume of incoming calls, providing prompt and detail-oriented assistance to customers
• Respond to inquiries regarding products, inventory availability, and shipping updates
• Coordinate scheduling and address any concerns related to customer orders
• Maintain accurate and detailed records of customer interactions and resolutions
• Collaborate with internal teams to ensure timely and effective problem-solving
• Offer product knowledge and guidance to customers to enhance their experience
• Ensure consistent communication with customers, keeping them informed about any updates or changes
• Uphold company standards by delivering exceptional service and maintaining a positive attitude

• Proven experience in customer service, preferably in a call center setting
• Strong ability to manage a high volume of inbound calls efficiently
• Excellent communication skills, both verbal and written
• Proficiency in resolving customer inquiries and maintaining satisfaction
• Familiarity with customer accounts and service processes
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable using computer systems and software for record-keeping and communication

Identify opportunities to improve customer service processes and contribute ideas for enhancements

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan