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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Vandalia, Ohio · Job Posted February 13, 2026
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Job Description

We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an excellent opportunity to grow within the organization. The ideal candidate will play a key role in supporting member services processes and ensuring seamless communication with vendors and clients.

Job Responsibility

  • Perform accurate data entry into member portals and verify confirmation numbers for successful submissions
  • Process member enrollments and maintain eligibility postings in the system
  • Generate and analyze reports to ensure operational efficiency
  • Handle inbound calls and provide outstanding customer service to resolve inquiries
  • Distribute mail and manage scanning and indexing tasks for document organization
  • Coordinate outreach to vendors and assist representatives as needed
  • Schedule appointments and maintain organized calendars for team operations
  • Respond to emails and ensure timely communication with clients and internal teams
  • Utilize Microsoft Excel and Word for order entry and documentation purposes

Requirements

  • Proven experience in customer service or a similar role
  • Strong proficiency in data entry and attention to detail
  • Excellent communication skills, both written and verbal
  • Familiarity with Microsoft Excel and Word for documentation and reporting
  • Ability to manage multiple tasks efficiently in a fast-paced environment
  • Experience with scheduling and maintaining appointments
  • Capability to handle inbound calls and provide thorough and attentive responses
  • Strong organizational skills and ability to prioritize workload

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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