Customer Service Representative Job at Arrow Electronics (Gdańsk)

Customer Service Representative

Arrow Electronics

Location:
Poland , Gdańsk

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Service Representative – Arrow Global Supply Chain Services. Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. This means our Supply-Chain-as-a-Service offering is built on top of 85 years of Arrow Electronics’ leadership in the electronics industry. We accelerate our customers’ direct electronics supply chains into the future by leveraging Arrow’s seasoned industry experts, best-in-class processes, world-class systems and infrastructure, and extensive global reach. ABOUT THE ROLE: As a Customer Service Representative, you will be a key part of our global service organization with Service Centers located in Sweden, China, Hungary, and Mexico. You will act as the primary point of contact for our customers, ensuring exceptional service delivery and efficient issue resolution. Your focus will be on building strong relationships, maintaining satisfaction, and coordinating internal teams to meet time-critical supply chain needs. This role requires a proactive approach to managing customer inquiries, resolving issues, and maintaining operational excellence in a fast-paced, global environment.

Job Responsibility:

Serve as the main contact for customers, managing daily communications via email, phone, and internal tools
Be responsible for the Order to Invoice Process including but not limited to: Order entry & customer backlog maintenance
Monitor and track customer orders to ensure timely and accurate delivery
Coordinate internally with different teams to resolve issues quickly and effectively
Proactively manage customer expectations by providing updates, handling escalations, and addressing concerns
Manage customer supply shortages
Resolve shipment and invoice discrepancies
Create and send out defined reports to the customers on a regular basis
Collaborate with internal teams to optimize service performance and enhance customer satisfaction
Analyze order patterns and customer feedback to identify improvement opportunities
Maintain accurate system data and customer profiles
Participate in customer meetings and calls as needed to support long-term relationship building

Requirements:

2–3 years of experience in customer service, order management, or a similar role
Strong interpersonal and communication skills, including fluency in English (written and spoken)
A customer-first mindset with a passion for delivering top-tier service
Excellent problem-solving, time management, and multitasking abilities
Strong organizational skills and attention to detail
Ability to work independently and as part of a global team
Experience in working with international customers is a plus