Customer Service Representative

• Process customer requests for quotes and purchase orders promptly and accurately
• Respond to inquiries regarding order status, pricing, and product information
• Collaborate with sales representatives and account managers to address customer needs and concerns
• Ensure all sales orders, shipment documents, and export paperwork comply with company policies and procedures
• Maintain records of sales activity, customer commitments, and complaints to support the Vice President of Sales & Marketing
• Coordinate with engineering, manufacturing, shipping, and accounting teams to deliver quality products and services
• Expedite urgent orders through the system when necessary
• Use Microsoft Office tools and internal systems to manage data entry, pricing, and inventory tasks
• Assist in developing and maintaining a consistent customer service process
• Review and resolve customer complaints in collaboration with relevant departments, escalating major issues when required

• Proven experience in customer service, preferably in a call center or similar environment
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Familiarity with order entry systems and inventory management
• Strong communication and interpersonal skills for handling inbound and outbound calls
• Ability to collaborate effectively with cross-functional teams
• Detail-oriented with strong organizational and problem-solving abilities
• Knowledge of export documentation processes is a plus
• Previous experience managing customer complaints and resolving issues is preferred

Knowledge of export documentation processes is a plus

• Competitive compensation and benefits
• Free online training
• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan