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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Glen Burnie Employment contract · Job Posted June 29, 2026
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Job Description

A growing manufacturer of thermoplastic enclosures is looking for an experienced customer service professional to join their team! The ideal candidate has at least 1-2 years of experience working in a call center capacity, a good customer service aptitude, and excellent communication skills. Must have a background working in the manufacturing industry.

Job Responsibility

  • Answering calls
  • email correspondence
  • responding to customer queries
  • purchase orders
  • sending responses to customers
  • processing purchase orders
  • entering purchase orders into the system
  • confirming customers' orders
  • working directly with the operations and sales teams
  • handling follow-ups with customers
  • checking the system and providing updates

Requirements

  • At least 1-2 years of experience in a customer service or call center role
  • Demonstrated ability to handle inbound telephone inquiries in an efficient and attentive manner
  • Strong verbal and written communication skills with a customer-first approach
  • Experience working with purchase orders, order entry, or related administrative tasks
  • Ability to work effectively in a manufacturing or product-based business environment
  • Strong organizational skills and attention to detail when managing multiple customer requests
  • Proficiency with standard office software and customer service systems

What we offer

  • Medical coverage
  • vision coverage
  • dental coverage
  • life insurance
  • disability insurance
  • 401(k) plan
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