Customer Service Representative

• Respond to inbound patient calls promptly, provide helpful information, and direct inquiries to the appropriate team members when needed
• Arrange and update appointments, maintain organized daily schedules, and help ensure efficient patient flow throughout the clinic
• Welcome patients upon arrival, assist with intake steps, and prepare them for their visit in a courteous and detail-oriented manner
• Enter and update service-related information accurately, including order entry and other routine administrative records
• Collect and process payments or other revenue-related transactions in accordance with clinic procedures
• Share routine follow-up information, including test-related communications, while maintaining confidentiality and consistency
• Address patient questions and concerns with empathy, escalating more complex matters appropriately to support a positive experience
• Collaborate with clinic staff to keep communication moving efficiently and to support safe, well-coordinated daily operations

• High school diploma or equivalent required
• At least six months of experience in customer service, a medical office, or a similar service-focused environment
• an associate degree may be considered in place of experience
• Demonstrated ability to communicate clearly and effectively with patients, physicians, managers, and clinic staff
• Strong organizational skills with the ability to manage multiple tasks accurately in a fast-paced setting
• Self-directed work style with the ability to perform effectively with limited supervision
• Positive, detail-oriented demeanor and a consistent commitment to high-quality customer service
• Careful attention to detail and reliable follow-through on daily responsibilities
• Familiarity with medical terminology is preferred

Familiarity with medical terminology is preferred

• medical, vision, dental, and life and disability insurance
• 401(k) plan
• free online training