Customer Service Representative Job at Robert Half (Fairfield)

Customer Service Representative

Robert Half

Location:
United States , Fairfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Job Responsibility:

Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information
Provide support with general office tasks, ensuring all documentation and processes are handled efficiently
Conduct research to resolve customer issues or provide in-depth responses to inquiries
Maintain thorough and effective email correspondence with clients and internal teams
Assist with hiring-related processes, including scheduling and managing communication with candidates
Troubleshoot customer concerns and escalate complex issues to the appropriate departments
Deliver clear and precise communication to ensure customer satisfaction
Collaborate with team members to improve service delivery and address common challenges
Stay updated on company products, services, and policies to provide accurate information
Ensure all customer interactions are logged and documented appropriately

Requirements:

Proven experience in a customer service or administrative support role
Strong understanding of general office functions and procedures
Ability to conduct research and analyze information to resolve customer concerns
Proficiency in managing detailed and organized email correspondence
Familiarity with hiring processes, including scheduling and candidate communication
Strong troubleshooting skills to address and resolve customer inquiries
Excellent verbal and written communication skills
Ability to work onsite in Fairfield, Ohio, as required

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Work Type:

On-site work

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