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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Netherlands , Maastricht

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

2981.00 EUR / Month
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Job Description:

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

Job Responsibility:

  • In the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company
  • You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services
  • Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success
  • Main point of contact for customers for complaints and problems and handle them with a fast and professional response
  • The support is provided through various channels
  • Activities related to information security, information management and privacy assurance
  • Accurate recording of customer interactions, including complaints, solutions provided and feedback
  • A proactive approach to further developing knowledge and skills to offer the customer the best possible solution
  • Active research into the development and promotion of scientific initiatives and programs

Requirements:

  • Experience in customer service or a similar position is an advantage
  • A healthy dose of human knowledge and excellent communication skills, both spoken and written
  • Excellent knowledge of German, both written and oral, at native level
  • Good knowledge of English, both written and oral
  • The ability to remain calm in difficult customer situations
  • Empathy and a genuine passion to help the customer as best as possible
  • An eye for detail
  • Living in the near area of Maastricht or willing to move (relocation package is possible)
What we offer:
  • One year contract with the intention to extend
  • Individual development plan
  • Multicultural and dynamic work environment
  • 32 or 40 hours a week
  • Comprehensive training of up to 3 months
  • Performance-related annual salary increase
  • Relocation package is possible

Additional Information:

Job Posted:
January 25, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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