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At Robert Half, we help organizations build exceptional teams by connecting top talent with rewarding career opportunities. Our client is seeking a Customer Service Representative to join their growing team. The ideal candidate is professional, empathetic, and thrives in a fast-paced environment where delivering outstanding customer experiences is the priority.
Job Responsibility:
Respond promptly to customer inquiries via phone, email, and chat
provide accurate information about products, services, and company policies
resolve customer concerns and issues effectively and courteously
document customer interactions in CRM systems
collaborate with team members to address customer needs and escalate cases as required
identify opportunities to improve processes and enhance customer satisfaction
uphold company standards for professionalism and confidentiality
Requirements:
High school diploma or equivalent
previous experience in customer service or a call center environment preferred
strong communication and interpersonal skills
proficiency with MS Office Suite and CRM software
ability to multitask, prioritize, and adapt to changing priorities
positive attitude, reliability, and a genuine desire to help others