Customer service representative

• Act as the primary point of contact for business partners and end-users, building positive relationships
• Manage inquiries via telephone and web, providing accurate information regarding products and pricing
• Deliver information to assist customers with product inquiries and complaints
• Efficiently enter and upload orders and data
• Liaise with sales, marketing, logistics, and warehouse teams to enhance customer satisfaction and resolve anomalies quickly

• A friendly and professional telephone manner with excellent interpersonal skills
• The ability to quickly learn complex product ranges
• Sound numeracy skills, a team-oriented mindset, and the ability to maintain confidentiality and professionalism at all times

A background in the power tools or hardware industry is highly desirable but not essential