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Robert Half · Customer Service

Customer Service Representative

United States, Fort Atkinson Contract work · Job Posted June 04, 2026

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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction.

Job Responsibility

Respond to incoming customer calls with professionalism, empathy, and clear communication
Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps
Enter and update order details carefully in the system to maintain complete and accurate records
Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues
Document customer interactions thoroughly to support service continuity and reporting needs
Handle a steady volume of call center activity while meeting quality and responsiveness expectations
Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.

Requirements

Prior experience in a call center or customer service environment
Ability to manage inbound calls effectively while maintaining a courteous and solutions-focused approach
Experience with order entry and maintaining accurate customer records
Strong verbal communication skills and the ability to listen actively to customer concerns
Comfortable making outbound calls for follow-up, clarification, or issue resolution
Good organizational skills with attention to detail and accuracy
Ability to work reliably in a fast-paced support setting and adapt to changing priorities.

Robert Half - All Job Offers

Fort Atkinson

Customer Service Representative

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