Customer Service Representative

• Manage the full order cycle, from ERP system entry to final delivery
• Respond professionally to customer inquiries via phone and email regarding products and lead times
• Collaborate closely with the warehouse and internal departments to resolve logistical challenges
• Maintain accurate documentation and ensure rigorous follow-up on customer files

• Minimum of 2 years of experience in a Customer Service Representative or Account Management role
• Perfectly bilingual (French/English) with excellent writing skills
• Proficient with ERP systems
• Cheerful and proactive temperament with excellent priority management
• Ability to work in Saint-Bruno with a schedule from 8:00 AM to 4:30 PM

Knowledge of Navision is an asset

• Competitive salary between 25 and 28$, based on experience
• Flexible hybrid work model (3 days at the Saint-Bruno office, 2 days remote)
• Collaborative and family-oriented work environment within an international corporate structure