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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Wilmington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our company is seeking a Customer Service Representative who is fluent in both English and Spanish to join our team. The ideal candidate will play a vital role in accepting orders from clients, processing shipments, and delivering exceptional customer support throughout the process.

Job Responsibility:

  • Accept and accurately process customer orders via phone, email, or online platforms
  • Prepare and coordinate shipment documentation to ensure timely delivery
  • Communicate clearly and professionally with customers in both English and Spanish, addressing inquiries and resolving issues
  • Update order status and customer records using Excel spreadsheets and internal systems
  • Manage email correspondence using Outlook and maintain organized records
  • Work collaboratively with internal departments to support order fulfillment and customer satisfaction

Requirements:

  • MUST be fluent in both English and Spanish (verbal and written)
  • Previous experience in customer service, order processing, or shipping support is preferred
  • Proficient in Microsoft Excel and Outlook
  • Strong communication and organizational skills
  • Attention to detail and ability to manage multiple tasks efficiently
  • High school diploma or equivalent required
  • additional education is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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