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Customer Service Representative

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Office Angels

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Location:
United Kingdom , Northampton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year ▼
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Job Description:

Our client in the Logistics sector is recruiting for a Customer Service Representative to join their team. Established in 2018, they look after the movement of vehicles for a range of customers. This is a great opportunity for anyone looking for their next role with more of a work life balance. Whilst customer service experience is desirable, it is not essential and applications from all backgrounds will be considered.

Job Responsibility:

  • Managing customer relationships
  • Responding to all telephone and email queries
  • Working closely with internal departments
  • Liaising with internal and external stakeholders
  • Informing customers of issues or delays
  • Inputting and ensuring accuracy on customers' orders
  • Problem solving whilst working to meet deadlines
  • Handling information and sensitive data

Requirements:

  • A good multitasker that shows attention to detail and the ability to retain information
  • Excellent communication skills and ability to respond to all queries in a timely manner via phone and email
  • The ability to engage with multiple departments and stakeholders in a confident and controlled manner
  • Proven track record of being a 'customer champion' and providing an excellent service from start to finish
  • Driving licence (essential)

Nice to have:

  • Experience within the automotive sector particularly from a car rental background
  • A pleasant telephone manner and strong attention to detail
  • A good level of competence in Microsoft Office products (particularly Excel)
What we offer:
  • Company Pension
  • Flexible schedule
  • Work life balance
  • On site parking
  • Peaceful setting
  • Sick Pay
  • Dog friendly office

Additional Information:

Job Posted:
June 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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