Customer Service Representative

• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment
• Verify shipping, billing, pricing, and purchase order details to maintain accuracy
• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes
• Collaborate with sales staff to provide support and address customer needs effectively
• Communicate regularly with both internal teams and external customers to resolve inquiries and issues
• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions
• Address and document customer complaints, ensuring timely resolution
• Handle product returns following company procedures to maintain customer satisfaction
• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies
• Support team members with data entry and order intake, fostering a collaborative work environment

• Minimum of 2 years of experience in customer service or a related field
• Background in chemical distribution or manufacturing is a plus
• Strong problem-solving skills and ability to work independently with sound decision-making
• Excellent interpersonal and communication skills, both written and verbal
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities
• Proficiency in Microsoft Office Suite and familiarity with customer management systems
• Commitment to teamwork and delivering exceptional customer satisfaction
• Willingness to work additional hours, including on-call or after-hours, as needed

Background in chemical distribution or manufacturing

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan