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We are seeking a dedicated Customer Service Representative (CSR) for our R.O. Community Center. The CSR will be responsible for assisting community members, addressing inquiries, resolving complaints, and ensuring overall satisfaction with our services.
Job Responsibility
Greet and assist community members in a friendly and professional manner
Answer incoming calls and respond to emails promptly
Address customer inquiries and resolve complaints effectively
Maintain a clean and organized work environment
Collaborate with the team to improve customer service processes
Ensure customer satisfaction and retention through quality service
Requirements
High school diploma or equivalent
Proven experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
Proficiency in basic computer applications
Nice to have
Associate's degree in a related field
Experience working in a community center or similar environment
Bilingual proficiency in [specific languages relevant to the community]
Knowledge of customer relationship management (CRM) software