Customer Service Representative Job at Robert Half (Lansing)

Job Description

We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.

Job Responsibility

Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach
Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts
Enter orders and customer details into internal systems while maintaining a high level of data accuracy
Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate
Maintain clear and courteous communication across every interaction to ensure a positive customer experience
Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations
Follow established procedures, call handling standards, and documentation practices for each customer interaction

Requirements

Ability to commit to at least 32 hours per week, with availability for 32 to 40 hours weekly
Comfortable working in a call center environment and handling both inbound and outbound phone activity
Strong verbal communication skills and a detail-oriented phone manner
Basic data entry and order entry skills with attention to detail
Customer service mindset with the ability to remain patient and helpful during interactions
Reliable time management skills and the ability to self-schedule within available shift windows
No previous experience is required
willingness to learn and follow processes is essential

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

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