Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, White Plains

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to make a meaningful impact by assisting customers and collaborating with drivers to ensure seamless operations. The role begins with on-site training for the first few weeks and transitions to remote work thereafter.

Job Responsibility:

Serve as the primary point of contact for tracking deliveries and coordinating with drivers
Manage dispatching responsibilities to ensure timely delivery and accurate communication
Provide exceptional customer service by addressing inquiries, issuing credits, and resolving concerns
Handle inbound and outbound calls efficiently while maintaining a focused and attentive demeanor
Record and update delivery and customer information in the internal system
Escalate complex issues to the appropriate teams for resolution
Collaborate with business-to-business customers to maintain strong relationships and provide tailored support
Participate in on-site training to learn system navigation and role-specific processes
Utilize excellent communication skills to convey information clearly and effectively

Requirements:

Previous experience in a call center or customer-facing administrative role
Strong verbal and written communication skills with the ability to speak eloquently and professionally in English and Spanish
Proficiency in managing inbound and outbound calls in a fast-paced environment
Familiarity with order entry and tracking systems
Ability to multitask and prioritize responsibilities effectively
Problem-solving skills to manage and escalate issues as needed
Comfortable with both on-site training and remote work setups
Attention to detail and accuracy when updating and tracking information

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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