Customer Service Representative Job at Robert Half (Montville)

Job Description

We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers.

Job Responsibility

Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system
Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner
Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness
Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders
Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records
Investigate and process freight claims involving damaged merchandise and follow through on required documentation
Maintain organized digital and physical files for customer accounts, inventory information, and transactional records
Respond to inbound calls and messages courteously, and provide current inventory information when requested.

Requirements

At least 1 year of experience in customer service, order entry, logistics support, billing, or a similar administrative role
Ability to manage multiple priorities effectively and stay organized in a fast-paced work environment
Strong attention to detail with a consistent focus on accuracy in data entry and documentation
Working knowledge of invoicing, credits, and general order processing procedures
Proficiency with Microsoft Office and comfort using business or accounting software
Effective communication skills for handling customer inquiries and collaborating with team members
Solid problem-solving skills and the ability to respond calmly to service or shipment issues.

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

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