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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Cibolo · Job Posted June 09, 2026
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Job Description

Our client is in need of a detail-oriented Customer Service Representative! This position provides the administrative support to both customers and the sales organization by managing incoming calls, handling order-related administration, and helping ensure requests move smoothly through the business. The ideal candidate is organized, responsive, and comfortable balancing multiple priorities in a fast-paced manufacturing environment.

Job Responsibility

  • Respond to inbound customer calls and emails, providing timely assistance with questions, requests, and service concerns
  • Enter and manage customer orders accurately while coordinating with internal teams to keep processing on schedule
  • Support sales staff with administrative tasks, order updates, and follow-up activities that help maintain strong customer relationships
  • Investigate customer issues and work with the appropriate departments to resolve complaints, returns, or credit-related matters
  • Create and maintain organized customer records, item details, and specification documentation based on provided information
  • Process purchase orders for materials and supplies needed to support production requirements
  • Communicate order revisions and other changes to the appropriate stakeholders to ensure alignment across teams
  • Monitor inventory activity and warehouse stock levels, reviewing usage trends and replenishment needs to support customer demand

Requirements

  • Previous experience in customer service, call center support, or a similar high-volume administrative role
  • Strong background in order entry, inbound call handling, and purchase order processing
  • Ability to manage multiple tasks with accuracy and stay organized in a fast-paced setting
  • Experience supporting customers and internal sales teams within a manufacturing or production environment
  • Comfortable working across departments, including accounting, warehouse, and operations teams
  • Proficiency with standard business systems and the ability to learn manufacturing ERP platforms such as Plex
  • Effective written and verbal communication skills with a detail-oriented and service-focused approach

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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