Customer Service Representative

• Deliver prompt and accurate customer service to address inquiries and resolve issues effectively
• Maintain a high level of professionalism and confidentiality when handling client information and records
• Process complex transactions and perform thorough research to resolve intricate customer concerns
• Utilize advanced Microsoft Office tools and other systems to manage and track customer interactions efficiently
• Communicate clearly and professionally through verbal and written channels, ensuring a positive customer experience
• Navigate multiple computer applications and databases to retrieve and provide accurate information
• Coordinate with internal and external stakeholders to resolve customer issues and maintain strong relationships
• Handle inbound and outbound calls with a focus on providing solutions and maintaining customer satisfaction
• Schedule appointments and manage order entries with attention to detail
• Respond to customer inquiries via email and other correspondence channels promptly and professionally

• Proven experience in customer service, particularly in a call center setting
• Strong ability to process complex transactions and conduct extensive research to resolve customer inquiries
• Exceptional verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Office applications, including Excel and Word
• Competence in navigating multiple computer systems and using search tools to locate information
• Demonstrated problem-solving skills with a focus on resolving issues with integrity and professionalism
• Familiarity with tools like Zendesk and other customer service platforms is a plus
• Ability to handle high-pressure situations while maintaining a positive and customer-focused attitude

Familiarity with tools like Zendesk and other customer service platforms

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan