Customer Service Representative

• Respond promptly to incoming customer inquiries and provide accurate information regarding products and services
• Process and manage customer orders efficiently, ensuring all details are accurately recorded
• Handle both inbound and outbound calls to address customer needs and resolve issues effectively
• Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges
• Maintain detailed records of customer interactions, transactions, and feedback for future reference
• Provide solutions to customer concerns, demonstrating professionalism and empathy
• Continuously stay informed about company products and services to offer up-to-date information to clients
• Assist with administrative tasks related to customer support and order management
• Identify areas for process improvement to enhance customer satisfaction
• Ensure compliance with company policies and procedures during all customer interactions

• Proven experience in customer service or call center roles
• Proficiency in order entry and database management systems
• Excellent verbal and written communication skills
• Ability to handle inbound and outbound calls professionally and effectively
• Strong problem-solving skills and attention to detail
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment
• Demonstrated ability to work collaboratively in a team-oriented setting

Familiarity with the paper and packaging industry

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan